"The change leader must put every product, service, market and process on trial for it's life." Peter F. Drucker Management Challenges for the 21st Century.
When change is demanded, business stratagem leveraged by prudent technology choices and pragmatic planning produces remarkable results.
The Point of "Optimizing the entire process" is to increase performance; service and sustain it by giving the organization the capability to carry on the process themselves.
using technology where appropriate.
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